If you are not satisfied with any of the services provided or the way in which discretion has been exercised, you can ask for your case to be reviewed by Domestic & General and a final decision will be made on behalf of the Managing Director. Conditions - The Guarantee and subsequent Miele Service Certificate: Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with the data protection legislation. 3.1.7 The information in this paragraph 3.1 summarises some of your key rights. 2. Where you decide not to have work carried out for this reason, please note that a call‐out charge will still apply (see paragraph 3.7.1(c) below). Alternatively, if requested, the appropriate current market value of the appliance may be reimbursed. If we can help with anything relating to the delivery of your Miele vacuum cleaner please email us at mieleretailaftersales@miele.co.uk quoting your Order Acknowledgment number. We deliver to England, Scotland and Wales. 1. 11. In some circumstances, where we find mains services to be unsuitable for safe disconnection and connection or where some level of remedial works are required, we reserve the right to not carry out these services. Miele major domestic appliances (excluding Vacuum Cleaners). For service visits to some parts of the UK, we do not provide services ourselves but will provide details for our service partners who operate in those areas. 1.8 The Miele warranty provided under this clause is a transferable right. For services in Northern Ireland please contact Miele Ireland by clicking here. Full payment of the price is required at the time of order placement. Miele will collect and deal with the customer's personal information (including name, address, telephone contact or personal details) only in accordance with Miele's Privacy Charter and the Privacy Act 1988 (Cth). If the appliance is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new appliance. (c) In relation to a service, 14 days after the day on which we are informed about your decision to cancel. Miele may disclose personal information to its related companies and to organisations which provide services (including delivery services) to Miele or which assist Miele in providing services (including repair / warranty services) to its customers. After the date specified, no further entries to the competition will be permitted or entered. 3.3.6 If you wish to change an order after we have accepted it, please let us know as soon as possible. Voucher codes offered by us may only be redeemed against orders placed direct at our website for the products listed for sale. Orders not settled and delivered within this time frame may incur storage fees and changes or may be cancelled and Miele may charge the applicable cancellation fee in accordance with clause 4.1 and 4.2. Voucher codes have no cash value and cannot be refunded or credited against. Each party submits to the jurisdiction of the English Courts, except that, if you live in Scotland, you can submit to either the Scottish or the English courts. 2.2 How the contract is formed between you and us (when ordering a product online). 2. (b) Faults caused by the user through operating errors or lack of care and maintenance. (c) Only failures reported at the time of booking will be covered in the fixed price repair. If, during a service visit, no fault can be found for which we are responsible according to the Miele Service Certificate Terms and Conditions, you will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with our current standard rates. All orders must be settled and delivered within 180 days (6 months) of the order placement date. We offer a 30-day right to return – this does not affect your statutory rights as a consumer. Miele has a policy of assuring the availability of spare parts and service for all Miele products for a period of not less than five (5) years following the cessation of production of the applicable product. 7.4.7 Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer. 3. (d) Our chosen carrier will attempt delivery to your chosen address; if there is no-one available they will leave a card with instructions on how to arrange another delivery date or how to collect locally. Within this period, Miele will remedy the damage provided that the product/s have not been installed. 3.6.1 We guarantee all repairs carried out on a specific fault for 12 months, covering both labour and replaced parts. This Miele warranty will not apply if the product/s is rendered faulty by a factor other than a defect in materials and workmanship. 2.3 How the contract is formed between you and us (when ordering a product from one of our Technicians in your home). (vii) Parts non related to the initial reported fault. With the vacuum cleaner CareBox certificate, we cover the cost of repairs for a further 3 years immediately after the initial guarantee period has ended. Prior to the completion of any order, Miele will confirm with you whether a door to door delivery service is possible. Every product is put through its paces, ensuring that it’ll keep your food at its best, even after many years of use. All defective parts/products replaced by Miele under this warranty will be deemed to be the property of Miele. Closing date for the draw is July 31 2016. 7. If the customer purports to do so, the customer will be deemed to hold the proceeds of sale or other realisation (or the amount equal to the outstanding) on trust for Miele.7.3 Notwithstanding clauses 7.1 and 7.2, the risk of loss of or damage to the product/s passes to the customer upon delivery. • Transferable cover. Please note, collection will only be available from the original delivery address and returns will only be free of charge when sent from the United Kingdom. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing. Please see the Cancellation Rights (at Section 4) below for more details. This does not apply to any liability we are not allowed to exclude by law such as death or personal injury resulting from negligence on our part, or for any damage incurred as a result of fraud or fraudulent misrepresentation by us. HOW TO MAKE A WARRANTY CLAIM 9.1 Conduct a basic check of the product i.e. HOW TO MAKE A WARRANTY CLAIM. 3. If the customer purports to do so, the customer will be deemed to hold the proceeds of sale or other realisation (or the amount equal to the outstanding) on trust for Miele. Please see: http://www.miele.co.uk/domestic/maintenance‐and‐service‐480.htm for a list of services that can only be ordered by phone on 0330 160 6600. 5.13 Our Right to Vary These Terms and Conditions. (f) If the appliance has further faults, and you believe it is the same or linked to the first repair and is part of our 12-month guarantee, a Technician will need to visit to diagnose the fault. The contract between us (Contract) will be formed when we send you the Order Confirmation. However due to continuous product improvement and other changing conditions, we reserve the right to make changes to products and technical data, and other website content without prior notice. 'Customer' means the person or entity whose name and address appears on the order as the purchaser of the product/s. SERVICE & SPARE PARTS10.1 While Miele will use reasonable commercial endeavours to have all necessary spare parts available for the purpose of repair or service, Miele is not liable for delays due to sourcing of unusual parts which are required, or due to circumstances beyond the control of Miele.10.2 Miele has a policy of assuring the availability of spare parts and service for all Miele products for a period of not less than five (5) years following the cessation of production of the applicable product. 1.2 You can contact us about a product, a service or a repair on: 1.2.1 By telephoning our customer service team on 0330 160 6600 (local rates apply from mobiles and landlines, and will be included if your phone tariff offers inclusive calls to landlines) – this line is open from Mondays to Fridays 8:00 am to 6:00 pm and Saturdays from 9:00 am to 2:00 pm (excluding Bank Holidays). The prize is not transferable and there will be no cash or other alternatives offered. However, we will correct, free of charge, any defects in material or workmanship for a period of 2 years (the Guarantee), subject to these terms and conditions. In the event that the customer is not present to accept delivery at the nominated delivery time, the customer will be liable to pay Miele a fee to have the product/s re-delivered at a new delivery time/date, as arranged by Miele and the customer. Payments are via our Advisors in the Customer Contact Centre and all credit cards are accepted. Duration and start of cover by the Extended Warranty. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 5 Year Warranty Parts & Labour Miele Ireland Ltd 2024 Bianconi Avenue, CityWest Business Campus, Dublin 24 Tel: +353 1 461 07 10 Fax: +353 1 461 07 97 Promotion is valid for purchases made between April 4th and May 31st 2016. If the value of the products is diminished as a result of your unnecessary handling of them, we may recover such diminished value from you either directly or by reducing the value of any refund due to by that amount. Each of these options are explained in this section. The certificate must be registered and taken out within a 28 day period after purchase. Miele Service Certificates – 5 and 10 Years (Extended Warranties). 12.4 Every effort is made to ensure that all information, content and data shown on our website in relation to our products, services, news and promotions is accurate, up to date and complete. 2.3.1 Before you place an order our Technician will provide you with a copy of these terms and conditions by email and will summarise some of the key terms to you. You will be requested to complete your details and to send us a copy of your proof of purchase. use of parts, components or accessories which have not been supplied by or specifically approved by Miele (including use of a dust bag other than genuine high performance Miele dust bag). A storage fee of $15.00 (AUD) per appliance per month will apply. For selected regions, Miele may engage a third party provider to facilitate the delivery, such services are strictly ground floor and door-to-door. i. fails to accept delivery of the product/s, orii. 3.4.8 In areas where households have a parking permit restriction, the household is required to ensure that our Technician has the correct documents to park outside or near to the home. In the event that there is a need for repairs after the first year, you are obliged to produce the Miele Service Certificate issued in your name for the appliance to be repaired. DELIVERY5.1 Fees and charges may be applicable for the Miele Delivery, details of which will be provided by Miele and agreed with the customer prior to any order being completed. We are unable to disconnect or connect hard-wired appliances, to rewire plugs, to ‘customise’ fittings and fixtures or to dismantle or change any furniture. 6.9.1 Please call the Miele Customer Contact Centre for advice on solving problems and, if necessary, to arrange a suitable time for a service visit. If you have any queries in the meantime, please contact us for further assistance. You should print a copy of these terms and conditions for future reference. 8.4 Miele provides an Anti-Flooding Guarantee (AFG) on all water protections systems to protect your home – over a period of 20 years. The customer acknowledges that this re-stocking fee represents the costs incurred by Miele in accepting and re-stocking the returned product/s. This allows companies to work out which parts of their websites are most popular, and which sections might need improving to give visitors a better experience of using the website. To cancel a service, please email us at info.miele.co.uk; (b) Writing to us at: Miele Company Limited, Fairacres, Marcham Road, Abingdon, Oxfordshire OX14 1TW. 6.12 How to contact Domestic & General regarding an extended warranty. (i) Replacement parts subject to wear and tear (e.g. Please read these terms and conditions carefully before ordering any products from us. Services within the framework of the certificate of the vacuum cleaner CareBox may only be carried out by service agents authorised by Miele GB. A Miele appliance is built to last. We will process any refund due to you within 30 days of our confirmation of your entitlement to a refund. to establish if it is appropriately connected. 3.3.4 Please ensure that all details submitted with your order are accurate. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. Orders not settled and delivered within this time frame may incur storage fees and changes or may be cancelled and Miele may charge the applicable cancellation fee in accordance with clause 4.1 and 4.2. My warranty provider won’t honour the warranty, what can I do? HOW TO MAKE A WARRANTY CLAIM. Our company registration number is 00769014 and our registered office address is at Fairacres, Marcham Road, Abingdon, OX14 1TW. It is also a good idea to check the Miele user manual. 3.4.3 We will normally agree the date of your service visit when you arrange it. 5.8.3 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent. 11.4 None of the cookies we use collect personal information about you; they are simply used to give us anonymous data that allows our website to work properly and help us see where we can improve. Miele Company Limited does not guarantee that you will have any recourse through Miele Company Limited to edit or delete any content you have submitted. 13. This Website requires your browser to be JavaScript enabled. If you are not satisfied with the outcome you can still bring legal proceedings. any difference between the price of the product/s being returned and the replacement product/s selected. We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. We will refund you the full price of the product (or service), including the cost of sending the product to you (unless you chose a non-standard delivery method other than the least expensive type of standard delivery offered by us, in which case we shall refund you an amount no less than the cost of the least expensive type offered). If the diagnosis is the fault is not related to the original repair, you will be asked to pay the Technician to complete any work required. Miele does not make any further representation or warranties as to the merchantability of its domestic product range. filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g. Possible copyright and comparable notices must be adopted without change. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. If you’d like to read up more regarding the limited warranty, read here . They are a summary of your key rights. Transfer the mash into a piping bag, fitted with a star nozzle. Manufacturer warranties and guarantees can be more generous than your statutory rights in some respects, but you can also lean on your rights to get the problem fixed. - Adjustable steam temperature. 7.1.1 We grant a 2-year guarantee from the date of purchase of the vacuum cleaner CareBox certificate. Miele Complete C2 PowerLine - SFAF3 Cylinder vacuum cleaner … Multiple entries from the same person will be disqualified. Please refer to www.miele.com.au or www.miele.co.nz for full Terms and Conditions. There is no entry fee and no purchase necessary to enter this competition. The Miele Soft Carpet is a good choice for cleaning carpets and increasing their lifespans (and your odds of warranty coverage). A cancellation fee of $250.00 (AUD) will apply to all cancelled orders. Throughout the year, opening times may vary, please refer to our website – www.miele.co.uk - for further details. 3.4.7 Someone over the age of 18 must always be in the home for the completion of the service visit. When you return a product to us after the 30 day cooling-off period for any reason (for example because you claim that the product is defective, faulty or misdescribed), we will examine the returned product and will advise you whether you are entitled to a refund by email within a reasonable period of time. You are covered by this guarantee in the event that damage occurs as a result of a faulty water protection system. This Warranty would be valid only when the Product is in the possession and use of the original purchaser and the Warranty is non-transferable. 1.2 The contract is non-transferable. 5.8.1 The contract between you and us is binding on you and us and on our respective successors and assigns. When can I use a manufacturer's warranty or guarantee? 4.2.1 To cancel a product or a service, please inform us of your decision to cancel by a clear statement (e.g. None of the content that you submit shall be subject to any obligation of confidence on the part of Miele Company Limited, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. We always try to complete repairs in the shortest amount of time possible. Although we have made every effort to ensure the colours are accurately represented there may be minor variations. Please note that if we have already started or completed the services within this period, the position is different as explained below. WARRANTY 8.1 Miele domestic products are subjected to rigorous testing and assessment as to their quality and fitness. In this situation we will deduct an 'out card fee' as a call out charge from the amount you have paid for this service and refund you the remaining balance. PRICE2.1 The price payable by the customer to Miele for the product/s is the price specified in the order confirmation. By submitting your email address in connection with your rating and review, you agree that Miele Company Limited and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes. We may disclose your information to third parties and agents in order to perform the services. 3.7.11 Fixed price repair does not cover the following: (a) Faults and appliances not included in the fixed price repair: (i) Laundry products – drums and bearings. 5 Year Warranty Parts & Labour Miele Ireland Ltd 2024 Bianconi Avenue, CityWest Business Campus, Dublin 24 Tel: +353 1 461 07 10 Fax: +353 1 461 07 97 Promotion is running from 19th June until 30th August 2017.All claim forms to be submitted … (d) Contacting us by telephone on 0330 160 6600. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Miele Company Limited reserves the right to change, condense or delete any content on Miele Company Limited's website that Miele Company Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The Miele Service Certificate can be purchased from Miele strictly for a period of 60 days from the date of appliance delivery. This Non Transferable Warranty is only for the original purchaser and shall be available only when the Product is purchased from an Authorized Dealer or Miele. All collection and delivery charges, labour and spares costs will be assumed by us. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. 5.13.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 7 working days of receipt by you of the products). We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided. 3.2.3 Services may be ordered online or by phone. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you can contact us to end the contract (and receive a refund for any services paid for but not received). Ratings and written comments are generally posted within two to four business days. Our Advisors will guide you through the models that are available to you. How to contact Domestic & General or complain. Once the Technician is in the home, the Fixed Price Repair will not be available as an option. Our standard 2 year Guarantee is available on all domestic appliances and vacuum cleaners. (viii) Domestic Appliance used for a commercial purpose or within a commercial property. This Warranty would be valid only when the Product is in the possession and use of the original purchaser and the Warranty is non-transferable. The expiry date is set to allow a reasonable period of validity and expired vouchers will not be re issued or refunded. If this contract is ended it will not affect our right to receive any money which you owe us under this contract. The customer is liable to pay any associated storage costs prior to Miele releasing the product/s. "RATE, REVIEW AND YOU COULD WIN" TERMS AND CONDITIONS. 3.4.5 If you do not allow us access to your property to provide the service visit as arranged (and you do not have good reason for this) we may charge you additional costs incurred by us as a result (see the charges for failed calls on our website). 1.8 The Miele warranty provided under this clause is a transferable right. The provision of operating facilities, consumables and accessories is not covered by this agreement. You acknowledge that you, not Miele Company Limited, are responsible for the contents of your submission. Or get one-time support for expired-warranty Dell products. This contract sets out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. This agreement is subject to the laws of the State of Victoria, Australia and the parties submit to the exclusive jurisdiction of the Courts of that State. We take all reasonable care to ensure that the prices advised to you are correct. The certificate of the vacuum cleaner CareBox is only valid for one specific Miele appliance in each case and is non-transferable. Five Year Extended Warranty on All Miele Vacuum Purchases from Vacuum-Direct.com Miele has designed and engineered one of the finest vacuum lines available today. 5. We have extended your statutory right to a 14 day cancellation to a 30 day cancellation period, this does not adversely affect your statutory rights. Do not confer any rights other than those expressly set out below and do not cover any costs arising from you not being able to use your appliance. Contract fee will be charged on item basis. In such circumstance we ask that you contact a member of our team to discuss your options.5.4 Prior to the completion of any order, Miele will confirm with you whether a door to door delivery service is possible. damage through freight, transportation or handling in transit (other than when Miele is responsible);vii. Intentional or accidental damage by the owner or third parties. (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. The competition closes on the date advertised within the newsletter or social media post. 3.1.3 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after we accept your order, you can cancel the contract (and get a full refund of any advance payments). The service guarantee does not apply where the failure of a repair or a replaced component is due to any of the following: (a) Non‐compliance with safety regulations and warnings given in the operating instructions; (b) Faults caused by operating errors or lack of care; (d) Intentional or accidental damage, or external influences; (e) Incorrect installation or faulty repairs by non‐authorised repairers; or. Miele provides an Anti-Flooding Guarantee (AFG) on all water protections systems to protect your home – over a period of 20 years. This Service Plan is not a guarantee of performance or an insurance policy nor is Miele an insurer. This warranty does not apply to consumables such as batteries, filters or globes. Five Year Extended Warranty on All Miele Vacuum Purchases from Vacuum-Direct.com Miele has designed and engineered one of the finest vacuum lines available today. Please enable JavaScript and reload this page. Replacement parts subject to wear and tear (e.g. In such cases we will not charge you a call‐out charge for the first visit although technician time during that first visit will be counted towards the first hour of time for the second visit. We will even take away all unwanted packaging that comes with your new appliance, saving you the trouble of disposing of it yourself. 8. The extended cover takes effect directly after this manufacturer’s guarantee ends and is valid for a further 3 years or 8 years depending upon the offer. If you fail to comply with this obligation, we may have a right of action against you for compensation. If you tick the “opt out” box on the registration card you will not receive such information. If the problem persists follow our simple claims process: 1. Miele S2121 Olympus Canister Vacuum Cleaner Warranty-Encouraged in order to my own weblog, on this period I will explain to you concerning miele s2121 olympus canister vacuum cleaner warranty.Now, this is actually the very first graphic: Amazon Miele S2121 Olympus Canister Vacuum Cleaner Household from miele s2121 olympus canister vacuum cleaner warranty, source:amazon.com If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. 3.4.2 We may carry out the services through our own technicians, or may sometimes use our authorised repairers to carry out the services on our behalf (in which case, we remain responsible for the services). Warranty cover Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. (b) If in our Technician's sole opinion your appliance is beyond economic repair, we will discuss this with you before carrying out the services. GOVERNING LAW13.1 This agreement is subject to the laws of the State of Victoria, Australia and the parties submit to the exclusive jurisdiction of the Courts of that State. Manufacturer warranties and guarantees can be more generous than your statutory rights in some respects, but you can also lean on your rights to get the problem fixed. 5.9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). Miele DG4060 Steam Oven with manual/instructions . Dustbag only orders - Standard delivery  From the appliance delivery date, we grant to you a two-year manufacturer’s guarantee. 6.9.2 Calls cost the basic rate per minute plus your phone company's access charge. • $50 CareCollection Voucher for use on the Miele Online Shop. With products on sale across all categories the outlet is extremely popular and products can sell very quickly. For our commercial repair services, please visit http://www.miele‐professional.co.uk/ or call 0845 365 6608. (j) Glass breakage and defective light bulbs. Your personally identifiable data will only be used within the Miele group and by business partners who are commissioned by us to fulfil your request. Orders of £15 or more qualify for free standard delivery within the UK mainland and Channel Islands only. 6. 2.8.2 Information on any product shown on our website will include a statement as to whether delivery is included in the product price, or whether an additional delivery charge is payable. All competitions via email newsletters and social media channels, CUSTOMER RATINGS AND REVIEWS TERMS OF USE. Please take reasonable care of the products while they are in your possession as failure to do so may impact upon the process of claiming a refund. Services 2.1 During the contract period, Miele agrees to bear all repair or spare parts replacement Our Order Confirmation will also advise you that we have taken payment for the product or products that you have ordered. Repairs for vacuum cleaners, countertop coffee machines and Fashion Masters are not carried out by service visit – for these appliances, please order the repair by phone on 0330 160 6600 to enable us to arrange collection of your appliance for repair or servicing. If the problem persists follow our simple claims process: 1. 4 HOW TO MAKE A WARRANTY CLAIM Possible copyright and comparable notices must be adopted without change. Requires proof of purchase with application. For a wide range of Bagged including this Miele Complete C3 Score Black PowerLine Cylinder Vacuum Cleaner SGDF3SCORE, call into your local Harvey Norman store or shop online with Harvey Norman Ireland. 3. We always aim to consolidate orders although if you have ordered accessories or more than one product with your Vacuum Cleaner then these may arrive separately on a different delivery. For example, the products you put in your shopping basket may disappear if you move to another page. Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer. We are unable to disconnect or connect hard-wired appliances, to rewire plugs, to ‘customise’ fittings and fixtures or to dismantle or change any furniture. However some products are not eligible for promotions and warranties that we may offer on new products (for example B2 and B3 graded products (please see below for more details). Each party submits to the jurisdiction of the English Courts, except that, if you live in Scotland, you can submit to either the Scottish or the English courts. Please visit our website for further details. A Miele appliance is built to last. (f) If we can help with anything relating to the delivery of your Miele vacuum cleaner please email us at retailexperienceteam@miele.co.uk quoting your Order Acknowledgment number. Glass breakage and defective light bulbs. If the customer fails to accept delivery within that notice period, this agreement is terminated on expiry of that period and Miele may charge the applicable cancellation fee in accordance with clause 4.1 and 4.2. We will deliver the appliance and take away all unwanted packaging that comes with your new appliance, saving you the trouble of disposing of it yourself. The Miele warranty provided under this clause is a transferable right. 5.3.2 English law applies to this contract. Accessory Orders - Standard delivery  Once cooked, transfer to a chopping board to cool for 5 minutes, before roughly chopping. All orders must be settled and delivered within 180 days (6 months) of the order placement date. Your right to cancel your order  They may advise you on how to get the best from your appliance with maintenance and usage tips. 1.1 Miele Singapore grants a 2­year warranty from the date of purchase of the unit. No returns or refunds will be accepted (unless the product is faulty or does not match the description). to establish if it is appropriately connected. Place the nuts in a large salad bowl, along with the currants and verjuice. When it comes to servicing your appliance, there are two options available to you: you can pay our standard service charge; or pay in advance for a fixed price repair. in the case of household appliances and vacuum cleaners, commercial use;iv. From time to time however products may regrettably be out of stock. No bulk or third party entries will be permitted. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.8.2 Warranties and conditions as to the merchantability and fitness for purpose of Miele domestic products are implied under Australian consumer protection legislation. Please see the Cancellation Rights (at Section 4) below for more details. Miele Limited, (hereinafter "Miele") warrants to the original purchaser that this product, including all of its Miele authorized parts and accessories, is free of defects in material and workmanship. For complete peace of mind, the Miele Service Certificate extends your manufacturers warranty period of 2 years to 5 years from the date of appliance delivery, for a single charge of $ 249 (Inc.GST) per appliance. non-compliance with relevant safety regulations and written operating and installation instructions. Please contact Miele for more details in relation to availability of spare parts and service. (b) You have a legal obligation to handle and take reasonable care of the products while they are in your possession. Please provide us with your name, postal address, and where available, your telephone number and email address. Repair of the appliance or the provision of spare parts does not extend the period of the contract. We will provide such details to you on request. If this is required, you will need to email service.administration@miele.co.uk with your service order number and a brief description requesting for a refund. Vacuum Cleaners within guarantee  Please take reasonable care of the Products while they are in your possession as failure to do so may impact upon the process of claiming a refund. 11.9 Google Analytics tracking – this gives us aggregated data on how visitors use our website, allowing us to see information such as which are our most popular pages, and how long visitors spend on different parts of our website. To give you the most accurate view, our stock list is updated as new products become available. If you have any questions regarding our Data Security please do not hesitate to contact our webmaster at webmaster@miele.co.uk. MIELE LIMITED WARRANTY. 12.5 The copyright in all text and images on our website belong to Miele Company Limited or its licensors. It is your responsibility to be aware of your installation requirements, including length of hoses and access for any valves on the inlet pipes, and to inform us if any such requirement is likely to delay or impede installation. This does not affect your statutory rights. Appliances may have some damage such as scratches or dents but have been refurbished by us, are in full working order and come with our standard 2 year guarantee. 2.9.2 Product packaging may vary. Miele remains the owner of the product/s until the price is paid in full to Miele and the product/s have been delivered to the customer. 1.8 The Miele warranty provided under this clause is a transferable right. This promotion is in no way sponsored, endorsed or administered by, or associated with any social media channel. The services within the framework of the certificate of the vacuum cleaner CareBox will only be provided within the EU, Switzerland and Norway. Because Miele’s appliances are tested for the equivalent of 20 years’ use, you can trust that you’re getting a durable and reliable fridge freezer. The price payable by the customer to Miele for the product/s is the price specified in the order confirmation. 2.8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. If we cannot agree to a change, you may wish to end the contract (see Section 4 Cancellation Rights). 1. Please see the Cancellation Rights (at Section 4) below for more details. (b) If you cancel the contract, you must retain possession of the products and take reasonable care of them. We will contact you by email to confirm that your order has been cancelled and to give you further instructions. 5.1.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). 3.1 Summary of your legal rights and the 30 day cooling off period. Such factors include but are not limited to: i. damage through misuse (including failure to maintain, service or use with proper care), neglect,or accident;ii. Customers are required to remove plinths and ensure access is available to the stopcock prior to the installation team arriving at the property. Miele Ireland grants a 2 year guarantee from the date of purchase of the unit. The winners agree to the use of his/her name, as well as their entry. 2. You may also have other rights in law. With 6 MONTHS WARRANTY for added security and peace of mind. Where a 5 or 10 year warranty is offered this extends the standard period of cover by 3 and 8 years respectively. The validity period is shown on the front of the certificate. In this contract: If you don't understand any of this contract and want to talk to us about it, please contact us by email or by telephone by the contact details at Section 1 below. The customer must not sell or otherwise deal with the product/s until the price is paid in full to Miele. 9. The risk of loss of or damage to the product/s passes to the customer upon delivery. We like to keep you up to date with the latest products and promotions. It will stay in place for the other appliances registered under that Miele Service Certificate. The packaging of the product may vary from that shown in images in any brochure and on our website. Duration of Warranty. All notices given by you to us must be given to Miele Company Limited at the postal or email address set out in Section 1. If the customer fails to make arrangements within the notice period, this agreement (including any order) is terminated upon expiry of that period and Miele may charge the applicable cancellation fee in accordance with clause 4.1 and 4.2. 1.1 Conduct a basic check of the product i.e. These products come with the standard 2 year guarantee plus any current promotions and warranties that are on offer on new products at the time of sale. Please read and check your order carefully before submitting it. 2.4.2 If we need to make changes to an order, we will notify you and, if you do not agree to those changes, you may then contact us to end the contract before the changes take effect (and receive a refund for any products paid for but not received). Deliveries of dustbags via Miele to me are made within 2-5 working days of placing your order. For more detailed information on your rights and what you should expect from us, please: (a) Contact us using the contact details at Section 1; or. Apply only to machines purchased from an authorised specialist retailer or directly from Miele in an EU country, the United Kingdom, Switzerland or Norway. Limited Warranty – 3 years, is non-transferable, and covers various manufacturer defects. 5.8.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 11.1 Like most websites, we use cookies to make our website run more smoothly and to personalise your experience. Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations. Please refer to the product page of our website for a list of cards that we accept. 2.2.6 The contract between us will be formed in the English language. 8.1.2 We cannot reserve stock under any circumstances. (d) The fixed price repair has a parts and labour guarantee for 12 months, starting from the repair date. 5.4.1 We warrant to you that any product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Miele to me deliveries of accessories are made within 2-5 working days of placing your order. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN. no problem). I was told it was approximately 2 years old and came with a 5 year guarantee. 2.6.1 Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then no later than 30 days of the date of the Order Confirmation, unless there are exceptional circumstances or the particular appliance you have ordered has a longer lead time. Miele will use reasonable commercial endeavours to deliver the product/s on or about the delivery date. Please allow up to 60 days for your certificate to arrive before contacting us. HOW TO MAKE A WARRANTY CLAIM. For freestanding appliances we will disconnect your old appliance and take it away for recycling (charges apply and vary). Because Miele’s appliances are tested for the equivalent of 20 years’ use, you can trust that you’re getting a durable and reliable fridge freezer. Miele Extended Warranty Terms and Conditions of Miele Bagged Vacuum Cleaners Updated on: 15 Feb 2019 1. 2.6.2 If the product(s) that you order are unavailable for delivery by us within the time period specified in paragraph 2.6.1, we will inform you and refund your payment as soon as possible. (b) Visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06. We will contact you by email or provide you with information by posting notices on our website. If you use this option, we will communicate to you an acknowledgement of receipt of that cancellation e‐mail without delay. Are offered as an extra benefit and do not affect your statutory rights relating to the quality of any purchase or the way it was described. 2.2.2 If we reject your order our website will display a page acknowledging your order but advising you that we have rejected it. If we receive your cancellation before your order has been dispatched we will cancel your order and make a full refund to the card that was used for purchase. The warranty is confined only to the first purchase of the appliance and is non-transferable. 3. It will stay in place for the other appliances registered under that Miele Service Certificate. 6.3.3 To qualify for the promotional warranty you must register your appliance within 28 days of purchase using the online form at www.miele.co.uk/promotions. 1.8 The Miele warranty provided under this clause is a transferable right. Identify and correct any faults at the first mechanical service, which should occur soon after delivery. If you arrange your own carrier, the products will be at your risk once the carrier has collected the products from us. 7.4.4 Repairs or modifications not performed by service agents trained and authorised by us. Dushwasher fault code F70. Finely chop all of the herbs and add to the bowl, along with the lemon zest. These are products that have been returned to us and may have more than 50 hours of use. 6. (d) Use that extends beyond 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances (in either case, the hours of use shall apply to the usual domestic use of the appliance only and if an appliance has been used for any other purposes then the hours referred to in this paragraph may be reduced accordingly). Customer service is is of upmost importance to Miele. letter sent by post or email) by: (a) Emailing us at salesorders@miele.co.uk, to cancel a delivery. to establish if it is appropriately connected. Remove from the heat and transfer to a salad bowl, allow to cool in the bowl for 5 minutes. 12. Throughout the year, opening times may vary, please refer to our website – www.miele.co.uk - for further details. The machine will be beyond repair. 7.3.2 Services within the framework of the certificate of the vacuum cleaner CareBox may only be carried out by service agents authorised by us. 00769014) whose registered office is at Fairacres, Marcham Road, Abingdon, OX14 1TW. 4. Contract fee will be charged on item basis. By clicking on the "Confirm Selection" or "Confirm All" button, you consent to either all cookies or just those selected. Please refer to your Miele Guarantee leaflet for details of our standard warranty, and for options to buy extended warranties. 5 year parts and labour warranty included on Selected Laundry Appliances. MIELE HELLAS provides a 2-year warranty from the date of purchase of the product. It is also a good idea to check the Miele user manual. You will be responsible for the cost of returning the product. 5.1.3 Please contact us using the contact details at Section 1, if there has been a problem with our services and you want us to repeat or remedy a service, or you wish to request a price reduction or to reject the services and get a refund. 6.12.1 Call the Customer Service Department on 0330 160 6640, open 24-hours a day; 6.12.2 Write to the Customer Care Manager at Domestic & General Services Limited/Miele Guarantee Department, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP; 6.12.3 Email Domestic & General by clicking on 'contact us' on www.domesticandgeneral.com. Try to submit videos of you using the product. If you have any queries regarding your guarantee registration or Miele Service Certificate, please contact the Miele Service Certificate team on 0330 160 6640 or write to us at Miele Service Certificate, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP. filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g. 5. Miele is unable to facilitate the delivery to all locations Australia wide, certain remote zones are non-deliverable zones. 5.9.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. Improper use and operation, such as the use of wrong dust bag and filter, damage caused by spare parts from other manufacturers, or damage caused by the intake of fluids, construction dust or toner. In such circumstance we ask that you contact a member of our team to discuss your options. All content that you submit may be used at Miele Company Limited's sole discretion. That is known by you to be false, inaccurate or misleading; That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; For which you were compensated or granted any consideration by any third party; That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; That contains any computer viruses, worms or other potentially damaging computer programs or files. If, during a service visit, no fault can be found for which we are responsible according to the Miele Service Certificate Terms and Conditions, you will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with our current standard rates. 5. 11.8 Tailoring adverts and content – this allows us to see anonymous data about what information you've seen before and how you've interacted with our website – for instance, what products you've bought from us – so that we can show you content such as related products that you're more likely to be interested in. The appliance has been purchased from an authorised specialist retailer or directly from Miele in an EU country, Switzerland or Norway. A copy of the Privacy Charter is available from Miele or. Information regarding delivery and installation of your appliance and the associated cost can be found on our website www.miele.co.uk. If Miele is unable to contact the customer after making reasonable attempts to arrange delivery, Miele may give the customer 30 days notice of termination of this agreement. 6.4.5 Cover services performed only within England, Scotland and Wales. Product means any Miele branded appliance that you purchase that For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. Miele grants the user basic, non-exclusive, non-transferable rights that may be revoked at any time to use the downloads to support business purposes within the scope of existing business agreements with Miele. Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation. 1.1 Conduct a basic check of the product i.e. provide replacement product/s to the customer. In all other cases, you will need to make payment on completion of the services. 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